Features / Delivery configuration

Custom SMS Provider

Connect an SMS delivery provider for supported one-time-passcode or service notifications while keeping authentication policy independent of delivery choice.

Explore the design intent, review practical decisions and validate exact behavior against your deployed configuration.

Why it matters

Make the policy understandable before you automate it.

Delivery success is not the same as authenticator strength. SMS may be restricted by policy, and toll fraud or social engineering can make it an unsuitable method for high-assurance actions.

Design intent

Make responsibility explicit

Validate provider credentials, sender/region configuration and delivery errors. Classify SMS according to the authentication policy, apply operation limits and avoid making SMS the sole recovery route for privileged identities.

Worked scenario

See it in context

An SMS OTP is delivered through the configured provider, but a privileged action still evaluates the required assurance level and other controls.

Boundary to verify

Do not rely on interface alone

Confirm enforcement at the relevant server, API, resource or operational decision point. A hidden button or an informative dashboard is not, by itself, an authorization control.

Practical path

From intent to verified outcome.

Use these stages as a review guide. Exact settings and enforcement points depend on the configured deployment and connected systems.

01

Define the boundary

Identify the actor, target resource and operation that custom sms provider is meant to govern.

02

Configure the policy

Validate provider credentials, sender/region configuration and delivery errors. Classify SMS according to the authentication policy, apply operation limits and avoid making SMS the sole recovery route for privileged identities.

03

Exercise the edge cases

An SMS OTP is delivered through the configured provider, but a privileged action still evaluates the required assurance level and other controls. Also test the path that should be denied, deferred or sent for review.

04

Review the outcome

Check that the resulting state is understandable and that the decision can be investigated later. For audit-enabled operations, confirm the relevant actor and context are captured.

Before rollout

Questions worth answering.

A capability is easier to operate when ownership, failure behavior and verification are defined upfront.

  • Confirm the subject, resource and scope affected by custom sms provider.
  • Which actions permit SMS, what limits prevent abuse, and what is the fallback when delivery fails?
  • Test the expected path and at least one denied, expired or incomplete path.
  • Make ownership, failure handling and review evidence clear before rollout.

This page describes a design approach based on WebFrolic’s documented product model. Verify feature availability and exact behavior in your environment before relying on it for a control requirement.

Related capabilities

Explore what connects to this.

Follow the related areas to understand how this capability fits within identity, access, lifecycle and operations.

Evaluate with your scenario

Start with a concrete workflow.

Share the identities, resource boundary and decision you want to test. The walkthrough can focus on the relevant behavior rather than a generic feature tour.